Is Your Organizational Culture AI-Ready?

More than ever, the sense of belonging, skill development, role modeling and aligning mindsets and behaviors are critical factors to make a company unique and create a culture that fosters the adoption of AI across the enterprise.

As companies start educating and testing AI initiatives, they face several cultural challenges such as assisting employees to adopt new behaviors, developing AI skills, embracing new ways of working, and addressing ethical and compliance concerns on the use of AI in the workplace.

🚨A Human-Centered Approach to AI

To create a culture that supports the AI journey consider the following principles:

1. Vision and Culture Readiness: As the leadership team start having sessions to co-create the AI vision and align on use cases, its recommended to conduct an organizational readiness assessment to inform the AI roadmap. This analysis will be used as a starting point to identify gaps in talent, workplace, processes and culture.

1. Communicate & Engage: Leaders needs to build trust and share with the employees how and where AI tools will be used, what guardrails will be implemented, and how AI will impact the work, roles and workplace. A clear message needs to be shared across the organization.

1. Role modeling: Leaders play a key role to increase psychological safety and inspire hearts and minds. Preparing leaders and change agents requires tailor-made programs based on persona-roles with strong focus on hands-on experimentation.

1. Talent & Skills: Assess impact on talent and align on future skills to upskill the workforce. Discuss what type of talent will be needed to meet future business demands and what new roles will be required to design, develop, govern and deploy AI.

1. Adoption: Establish a plan to address employee concerns on AI and impact on their roles and workplace, share success histories and reward accomplishments, invest in upskilling and promote experimentation with clear guidance for AI use.

💡How can you use AI technology to enable Culture?

HR technology vendors are bringing tools to assess culture, hiring candidates based on behaviors, identify leaders/influencers and provide insights on cultural changes, employee engagement, development, wellbeing, burnout and DEI.

For an AI strategy to succeed, a culture shift is required to inspire employees, create sense of purpose and connect hearts and minds to enable transformation. Finally, without a human-centric organizational culture, AI value and adoption will be limited. Organizations need a talent and change capabilities to see long terms results.

The one pager below provides a high-level view on how to get started.

I’d love to hear your thoughts! Connect with me to discuss further.