Enterprise New Skilling Strategy
The Challenge:
A global passenger airline organization is redesigning its business strategy, leveraging data, AI, and analytics to enhance customer experience. However, they face challenges in skill development.
With a workforce of over 70,000 employees, they need a comprehensive view of the existing skills and a clear path forward for upskilling their employees to meet the demands of their new strategy.
The Approach
Design an enterprise-wide AI & Data skilling strategy and enablement program. 20 weeks strategy project.
Current State Assessment
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- Assessed current state in terms of skills, talent, and roles to identify gaps and needs.
- Defined and developed role cards for each persona.
- Aligned on skills levels, type and proficiencies for each persona.
Design Future State
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- Developed learning journeys and learning pathways.
- Validated core and specialized skills.
- Assessed learning platforms and proposed options.
Developed new skilling roadmap and implementation plan.
The Results
- Four (4) curriculums were designed and implemented including 11 core skills and 300 specialized skills
- Client started its skilling journey after 8 months training more than 10K employees.
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Albert Loyola
Artificial Intelligence | Employee Experience| HR Transformation| Advisor| Speaker
Albert brings global market research experience to help executives harness intelligent technologies, reinvent HR, re-skilling and employee experience across NAR, APAC, LATAM and EMEA regions.
