Candidate Experience Strategy & Enablement
The Challenge:
A global retail client with over 30,000 employees was expanding operations and opening new stores, requiring the hiring and onboarding of talent at scale. However, the client faced challenges due to limited technology, siloed data, and a lack of standardized processes, hindering the delivery of a seamless experience for candidates, recruiters, and hiring managers.
The Approach
Define and develop and implement a future-looking candidate experience powered by automation, data and processes.
Discovery
- Assessed current state: employee experience, processes, and technology.
- Built persona profiles and journeys (as-is).
- Reviewed and analyzed client data to identified gaps, pain points and prepared assumptions.
Future State
- Conducted north star workshops to develop future-state candidate experience vision.
- Developed new persona top-line experience, persona journeys and identified key moments that matter.
- Proposed new talent acquisition and onboarding technology stack.
Business Process
- Conducted talent acquisition global process design workshops.
- Documented global business processes.
- Captured change impacts and develop change enablement plan.
The Results
- New technology stack generated estimated savings of $2M (due to integration and simplification).
- Candidate experience improved by 40% in year one.
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Albert Loyola
Artificial Intelligence | Employee Experience| HR Transformation| Advisor| Speaker
Albert brings global market research experience to help executives harness intelligent technologies, reinvent HR, re-skilling and employee experience across NAR, APAC, LATAM and EMEA regions.
