Employee Listening Strategy
The Challenge:
A leading global consumer organization, with over 40,000 employees, was navigating through the pandemic.
The leadership team was grappling with the delicate balance of maintaining business operations while ensuring the well-being of their employees.
The Approach
The company decided to design an employee listening strategy and prepare the organization for a hybrid world. 16 weeks strategy project.
Discovery Assessment
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- Conducted a series of interviews and surveys to understand how employees feel.
- Assessed current employee listening tools and platforms.
- Analyzed employee feedback to identify common themes and areas of concern.
Future State
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- Conducted leadership sessions to align on vision and capabilities needed.
- Discussed prioritized use cases and areas to focus in the employee experience.
- Developed a future-looking employee listening tech stack.
Developed 3 year-implementation roadmap including governance, platform selection, listening channels and change.
The Results
- Employee engagement increased by 25%.
- Client approved new employee listening tech stack and save between $1-2 M as a result of the tech consolidation.
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Albert Loyola
Artificial Intelligence | Employee Experience| HR Transformation| Advisor| Speaker
Albert brings global market research experience to help executives harness intelligent technologies, reinvent HR, re-skilling and employee experience across NAR, APAC, LATAM and EMEA regions.
