Digital Employee Experience
The Challenge:
A global hospitality organization, employing 45,000 individuals, is aiming to enhance the employee experience to gain insights and make data-driven decisions regarding talent management.
However, employee experience is limited, their systems operate in silos, and accessing reliable talent data is a major pain point.
The Approach
The company decided to reimagine employee experience powered by AI and automation. 16 weeks strategy project.
Discovery Assessment
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- Conducted comprehensive persona-based surveys, 1-1 interviews and workshops to understand main pain points, challenges and needs.
- Identified key moments that matter and built out persona journeys to layout employee experience (as is).
Designed Future State
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- Organized workshops with leadership to align on vision, priorities and action plans.
- Developed a detailed strategy based on current state, vision and priorities.
- Proposed future-looking employee experience technology stack.
Developed 3 year-implementation roadmap including change management, culture, technology and processes.
The Results
- Digital employee experience adoption increased by 30%.
- $2M-$3M savings on employee experience technology harmonization.
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Albert Loyola
Artificial Intelligence | Employee Experience| HR Transformation| Advisor| Speaker
Albert brings global market research experience to help executives harness intelligent technologies, reinvent HR, re-skilling and employee experience across NAR, APAC, LATAM and EMEA regions.
